^{How to be a Successful Support Center Analyst}

	This book is a companion to the HDI Support Center Analyst course and an indispensable desk-side reference for any front-line analyst. Rediscover “old” concepts and explore new tools and techniques as you focus on strategies for effective customer care. Learn critical communication skills to boost customer satisfaction ratings. Discover essential problem-solving and troubleshooting technique Learn to manage your career as a support professional. Understand service level management and support center metrics. 2551 - HDI SCA
	DKr.: 960,00

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